Effective date: March 6, 2026
This policy explains how Axel Networks LLC collects, uses, and protects information about you when you use our website and services.
We collect information you provide directly, such as when you submit a contact form, request a quote, or open a support ticket. This includes your name, business email address, company name, phone number, and the content of your messages.
We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This information is used in aggregate to improve our website and is not tied to your personal identity.
We use the information you provide to respond to inquiries, deliver the services you have engaged us for, send transactional communications related to your account, and comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. Information may be shared with vendors who assist us in operating our business, under confidentiality agreements.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Customer account data is retained for the duration of the service relationship plus seven years.
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or misuse. These include encrypted transmission, access controls, and regular security assessments.
No method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at legal@axel-networks.com. We will respond within 30 days.
For questions about this Privacy Policy, contact our legal team at legal@axel-networks.com or by mail at Axel Networks LLC, 1 Axel Networks Way, Charlotte Amalie, USVI 00802.
Questions about this document? Contact us at legal@axel-networks.com