Our support team is available 24 hours a day, 7 days a week, 365 days a year. For network emergencies, call our NOC directly.
For active network outages and P1 incidents
For non-urgent requests and account questions
For new services, upgrades, and account growth
Complete service outage or severe degradation impacting business operations.
Significant performance degradation or partial service disruption.
Minor service issue with workaround available. No immediate business impact.
General questions, billing inquiries, and non-urgent change requests.
For P1 incidents, call our NOC directly at +1 (800) AXL-NOC1