Privacy Policy | Axel Networks

Last Updated: June 1, 2025

1. Introduction

Axel Networks ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors to our website, axel-networks.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our internet services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register for our Services or when you choose to participate in various activities related to the Site and our Services, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Payment Processor Name], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Network Traffic Data

As an Internet Service Provider, we transport network traffic. We do not routinely monitor the content of this traffic, except as required by law or for network management and security purposes. We may collect metadata related to your internet usage, such as IP addresses accessed, session durations, and bandwidth used, for billing, network optimization, and troubleshooting.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Create and manage your account.
Process your payments and refunds.
Email you regarding your account or order.
Provide and deliver the services you request.
Monitor and analyze usage and trends to improve your experience with the Site and our Services.
Notify you of updates to the Site and our Services.
Offer new products, services, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Comply with legal obligations.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

7. Your Privacy Rights (e.g., CCPA for California Residents)

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These may include the right to know what personal information we collect, use, and disclose about you; the right to request deletion of your personal information; and the right not to be discriminated against for exercising your privacy rights. To make such a request, please contact us at the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Axel Networks
[Your Company's Physical Address in LA County - Placeholder]
Los Angeles, CA
Email: privacy@axel-networks.com
Phone: +1 (213) 600-2683